Deborah Harrison

Senior Content Experience Manager, Content Intelligence

Deborah leads a team of writers and artists designing artful experiences and teaching deep neural network algorithms to reflect the nuances of responsible and ethical interaction. Her team is responsible for developing products that draw on intelligent services, and they have deep expertise in developing persona-driven conversational content for bots and agents. They are passionate about creating ethical, inclusive, positive conversations and helping offer that expertise and experience across the entire tech space.


Hiring, Team & Process

In the fourth episode of the Scaletech AI Product series, we turned to staffing and the processes needed to properly develop and test AI-driven products. This time, Alistair interviewed Deborah Harrison for a behind-the-scenes look at what it takes to build a smart agent, and many of the pitfalls of conversational AI. And Theresa talked with Riana Lynn, founder of Journey Foods, about how data science can tackle systemic problems in food supply and tracing.

In addition to chatbots and food supply, we touched on the need for diversity in every step of development and testing; the challenges of building the right team from the outset; and tricks that can help bootstrap access to data for early-stage startups.